Tidio (Lyro AI)
Leading#4 in SaaShigh confidence
Best for small businesses and Shopify stores wanting affordable AI chat with a genuine free tier.Our read
Why it ranks #4
A recurring SMB pick across three comparison sources and one of the few products here with a permanent free helpdesk tier and a broad independent review footprint.Here is the catch
AI and human conversation quotas are separate
cost rises as both traffic and Lyro usage grow
less flexible governance than enterprise platforms
Does this well
easy setup for small businesses
real free tier for live support
combines human chat, flows and AI in one interface
Pricing
Checked by hand on 2026-07-23. Prices in this category change often — if this looks wrong, it probably is.
Key features
live chat and shared inboxLyro knowledge-grounded AI agentvisual chatbot flowsShopify and ecommerce integrations
Quick facts
More in this area
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- 2Zendesk AI AgentsBest if you already run Zendesk — AI agents grounded in your help center with native ticketing and QA.
- 3AdaEnterprise-scale automation for teams handling hundreds of thousands of conversations a year, with strong multilingual coverage.
- 5SierraPurpose-built conversational AI agents for large enterprises that need action execution, not just answers.
- 6GorgiasThe natural pick for e-commerce and Shopify support, with deep order-aware automation.
- 7DecagonEnterprise AI concierge agents built for very high conversation volumes and complex resolution flows.